Billing. Jobs are billed on either a time-and-materials or a fixed-price contract basis, depending on the type and extent of work. If you need time-and-materials work completed the same business day or the next business day after your request, you must request a rush job, which will be billed at rush rates.
- Rush Rates. DPM rush rates are as follows:
- Same day or next day service, during business hours: 1.5 x billable rate
- After business hours: 1.5 x billable rate
- Weekends/holidays: 2 x billable rate (Note: weekends and holidays start at close of business on the preceding business day and end at start of business on the next business day)
- Sundays: Emergency work only at 2 x billable rate (no exceptions)
Business Hours. 9:00 a.m. to 5:00 p.m. U.S. Eastern Time, Monday through Friday
Support Ticket Interface. Work and support requests should go through the DPM Support Ticket Interface.